How we handle customer information.

Glass Plaque SA collects the information needed to create, process, deliver and support your order. This may include your name, contact details, delivery details, song details, uploaded photos, messages and payment status.

We use customer information for order fulfilment, customer support, delivery communication, fraud prevention, accounting records and optional marketing where you have opted in.

Payment processing is handled through secure payment providers. We do not store full card details on the website.

We keep order records for operational, accounting and legal purposes, and we take reasonable steps to protect personal information from unauthorised access.